ServiceNow IT Workflows aims at simplifying the delivery and management of IT services within an organization. These workflows are a key component of ServiceNow's IT Service Management suite, boosting operational efficiency, ensuring consistency, and improving the user experience by automating and streamlining routine IT tasks and functions.
The platform optimizes IT services, automates workflows, and boosts organizational efficiency. The Strategic adoption of ServiceNow has become a cornerstone in driving operational excellence and aligning IT services and business goals.
Birlasoft integrates Gen AI and Agentic AI solutions with ServiceNow workflows to enhance the customer experience.
Our Value Proposition
Outcomes Delivered
Our Services
IT Service Management
The ITSM Module provides top-notch IT services that are efficient, consistent, and aligned with organizational objectives. Key processes include Incident Management, Problem Management, Change Management, Service Request Management, and Knowledge Management.
Birlasoft Now Assist for ITSM on ServiceNow: Revolutionizing IT Service Management with AI At Birlasoft, we are at the forefront of digital transformation, leveraging the power of Gen AI to enhance IT Service Management (ITSM) on ServiceNow. With Now Assist, we deliver smarter, faster, and more efficient IT service management solutions that empower organizations to automate tasks, optimize workflows, and improve service delivery—all through the power of AI. Now Assist enables Intelligent Incident Management and Proactive Ticket Escalation and Resolution Suggestions.
Value delivered:-
- 30-40% decrease in Resolution Time
- 20-40% cost savings by automating Level 1 tasks
- 50-70% faster implementation of changes
IT Operations Management
ITOM is a sophisticated suite of tools meticulously designed to empower organizations in seamlessly managing and optimizing their IT infrastructure and services. By harnessing the power of automation, ITOM enables IT teams to proactively monitor, streamline, and elevate the operational facets of IT, ensuring enhanced efficiency and unparalleled performance.
Value delivered: -
- 30-50% decrease in downtime
- 20-40% increase in operational efficiency through automation
- 80% improvement in infrastructure visibility
Strategic Portfolio Management
SPM is a powerful suite of tools crafted to help organizations seamlessly align IT investments with overarching business goals, optimize resource utilization, and unlock value through enhanced decision-making and execution. By offering a holistic view of an organization’s project portfolio, SPM empowers leadership to strategically prioritize, meticulously plan, and effectively monitor initiatives that drive meaningful contributions to organizational objectives and long-term success.
Value delivered: -
- 20-40% decrease in project cycle time
- 15-30% increase in resource utilization
- 70% improvement in aligning the project portfolio with business objectives
IT Asset Management (ITAM)
ITAM is a sophisticated, end-to-end solution designed to manage the complete lifecycle of IT assets within an organization—spanning procurement, deployment, maintenance, and eventual retirement or disposal. This solution empowers organizations to seamlessly track, optimize, and govern their IT assets, ensuring regulatory compliance, cost efficiency, and maximized resource utilization. By delivering enhanced visibility and control, ITAM enables smarter asset management and drives strategic value across the enterprise.
Value delivered:-
- 70% improvement in asset visibility
- 15-25% reduction in efforts to manage the asset lifecycle
- 80% decrease in software audit risks
To know more about Birlasoft's IT Workflows Services, please contact us