In today's rapidly evolving business landscape, a modern and efficient digital workplace is the cornerstone of success. Creating a Digital workplace empowers employees to be productive and resilient and at Birlasoft, we understand that your organization's ability to adapt, collaborate, and innovate depends on the strength of your Digital Workplace. Our Anywhere Workplace offerings is centered on assisting our clients build a future ready Digital workplace which delivers exceptional employee experience leveraging cognitive intelligence, zero touch automation and big data analytics.
Our Credentials
Brief snapshot of our scale of operations
40+
Customers
0.5Mn
Contacts
150K
Devices Managed
200k
Mailboxes
Our Services
NextGen Service Desk
IT has become a strong business enabler and the employee expectation from IT support has also significantly increased. Employees expect Omni channel service, personalized experience, proactive support and increased business value. In order to address these expectations, Service Desk must morph to become NextGen Service Desk. Automation, self-service portals, user experience monitoring and analytics are cornerstones of Birlasoft NextGen Service Desk.
Integrated Device Services
Access to devices and resources from any location at any time is made easy, secure, and contextual with the help of integrated device solutions. We provide desktop virtualization, virtual desktop infrastructure (VDI), cloud-hosted desktops, remote access to physical workstations, and unified device management.
Our services portfolio include -
- Boundaryless workspace - Cloud or VDI solutions that deliver operating systems, business applications and other services to the Digital User.
- Unified end point management - Unified end point management that provides end to end platform engineering services including platform engineering services, application provisioning services, mobility and security.
- Converged security and connectivity - Enabling a secure Digital workplace platform with a zero-trust approach and comprehensive cloud-based security suite.
Workplace Collaboration
Services
Services
Utilizing cutting-edge collaboration and communication tools, our Workplace Collaboration Services aim to cultivate increased collaboration among employees dispersed across multiple locations. Through our holistic approach, enterprises benefit from seamless cross-channel messaging, calling, video meetings, and file sharing.
Our services portfolio include -
- Unified messaging and collaboration services - Enabling mail, messaging, voice, and video conferencing for Users under singular platform.
- M365 solution - Microsoft’s offering for Digital Workplace by combining features of Windows 11, Office 365, Teams, Enterprise Mobility and Security.
- Digital Contact Center solutions - Providing scalable, omni-channel, cloud-based contact centers. Solutions provides enablement for both support staff and end users.
Digital Support
Services
Services
Within the Digital Support Services suite, we offer state-of-the-art solutions led by AI-powered virtual assistants. These solutions are designed to deliver prompt and personalized support to your employees, regardless of their location or devices. The suite seamlessly integrates capabilities across chat, voice, and email, harnessing the power of AI and automation to elevate Employee Experience (EX) and boost overall productivity.
Our services portfolio include -
- Digital Hub for End User IT related needs - Central hub for the user to experience predictive resolution, proactive remediation, self-help, and continuous engineering. One stop for all IT needs
- AR enabled Field Support Services - AR equipped devices providing remote assistance, expert collaboration through AR view, providing visual guidance and videos, data and file capture for further analysis and immersive training experiences.
- DEX analytics - Creating visibility for IT support teams, for real-time monitoring and proactive resolution on user, device, network, and application related issues.
- Digital field services - Maximizing cost efficiency and productivity in field service operations with cost efficient onsite support model augmented with digital solutions like Digi-lockers, advanced remote resolutions, tech cafes and kiosks.
Our Partners
We also have expertise on multiple other tools and technologies – Citrix, VMware, Systrack, Nexthink, GoTo, TeamViewer, Bomgar, DigitalXC etc.
To know more about Birlasoft's Anywhere Workplace Services, please contact us
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