Guest Speaker:
Transcripts
Hi there. Welcome to Tech Lyceum, a tech podcast from Birlasoft. My name is Neerja, and today we are so thrilled to bring you a groundbreaking episode featuring our first ever speaker from outside of the Birlasoft ecosystem, and it is none other than the dynamic CTO at Microsoft Innovation Hub India. Sandeep Alur, I hope you're ready for an insightful journey, taking over from me and leading the charge today is Satinder Juneja, Global Business Marketing head at Birlasoft, and together, Satinder and Sandeep will be discussing about navigating the future of AI. This is one conversation you don't want to miss, so turn up the volume. Sit back and enjoy the show. Over to you, Satinder.
Listen On
Speaker – Satinder - 00:55
Thank you Neerja. To our listeners, it's my absolute delight and pleasure to be in conversation with a fellow technologist from Microsoft, Sandeep Alur. Sandeep is a CTO at Microsoft innovation hub for Microsoft India. All of you know that we partner greatly with Microsoft for servicing our clients. Not only servicing our clients, Microsoft is a very, very important partner for our internal usage. So all of you have seen our experience and usage with copilot, thanks to Sandeep and his team on the back end. I use some sentences about Sandeep. Sandeep calls himself as a true technologist driven by passion. He has more than quarter century of experience and dabbles in all things technology. Sandeep, from his education point of view, has been to university of Cambridge, Indian School of Business and initial training was, you know, he started to become a mechanical engineer, but now he's into all things technologies. And he believes that GenAI will assure human computer interaction to a new era of transformative experiences. Sandeep graced Birlasoft Pune campus for our Gen AI Day now. Sandeep, it's a delight to have you amongst us.
Thank you Neerja. To our listeners, it's my absolute delight and pleasure to be in conversation with a fellow technologist from Microsoft, Sandeep Alur. Sandeep is a CTO at Microsoft innovation hub for Microsoft India. All of you know that we partner greatly with Microsoft for servicing our clients. Not only servicing our clients, Microsoft is a very, very important partner for our internal usage. So all of you have seen our experience and usage with copilot, thanks to Sandeep and his team on the back end. I use some sentences about Sandeep. Sandeep calls himself as a true technologist driven by passion. He has more than quarter century of experience and dabbles in all things technology. Sandeep, from his education point of view, has been to university of Cambridge, Indian School of Business and initial training was, you know, he started to become a mechanical engineer, but now he's into all things technologies. And he believes that GenAI will assure human computer interaction to a new era of transformative experiences. Sandeep graced Birlasoft Pune campus for our Gen AI Day now. Sandeep, it's a delight to have you amongst us.
Speaker – Sandeep – 02:18
The pleasures is mine, thanks for hosting me.
The pleasures is mine, thanks for hosting me.
Speaker – Satinder – 02:20
There is a start in area classic awareness indeed.
Q: Tell us a bit about your journey. What has been your biggest inspiration, your career? How and where are you?? Tell us about that
There is a start in area classic awareness indeed.
Q: Tell us a bit about your journey. What has been your biggest inspiration, your career? How and where are you?? Tell us about that
Speaker – Sandeep - 02:30
Wonderful so I'm a technologist at heart. I now eat sleep with technology. Absolutely developer. Despite heading innovation hub for Microsoft. I think I take, I would say, time out to literally experience technology. My education as a mechanical engineer, and I wanted to actually get into automobile industry. Never happened, by the way, right? I love automobiles, but iIT happened. In fact, I attended Windows 95 launch event in Bangalore. Bill Gates was in Bangalore, and I took back home a three and a half inch biscuit, which had a Windows 95 trial edition. You know what that was my moment in my life. You know what I want to work for Microsoft, okay, trust me, I don't have that same disc, but have a three and a half biscuit score disc at home as a memory of that, right? But of course, it took me 10 years to get into Microsoft. Of course, you know, there's a preparation required. I prepared hard, but eventually, you know, 18 years back I got into Microsoft. It's been my 18th year right now. But, yeah, I'm a tech enthusiast. I'm also a farmer over the weekends. I love farming. My effort to understand is now technology can make a difference to farmers, but that's a long, long, long shot. But farm of the weekend. Techie at heart during the weekdays,
Wonderful so I'm a technologist at heart. I now eat sleep with technology. Absolutely developer. Despite heading innovation hub for Microsoft. I think I take, I would say, time out to literally experience technology. My education as a mechanical engineer, and I wanted to actually get into automobile industry. Never happened, by the way, right? I love automobiles, but iIT happened. In fact, I attended Windows 95 launch event in Bangalore. Bill Gates was in Bangalore, and I took back home a three and a half inch biscuit, which had a Windows 95 trial edition. You know what that was my moment in my life. You know what I want to work for Microsoft, okay, trust me, I don't have that same disc, but have a three and a half biscuit score disc at home as a memory of that, right? But of course, it took me 10 years to get into Microsoft. Of course, you know, there's a preparation required. I prepared hard, but eventually, you know, 18 years back I got into Microsoft. It's been my 18th year right now. But, yeah, I'm a tech enthusiast. I'm also a farmer over the weekends. I love farming. My effort to understand is now technology can make a difference to farmers, but that's a long, long, long shot. But farm of the weekend. Techie at heart during the weekdays,
Speaker – Satinder – 03:46
Fantastic. Now, techie at the heart during the weekdays, you are almost in your adulthood, if I may say, 18th year of working in Microsoft. And I can tell you the you've seen, you know, early coding days to cloud to now the transformative Gen AI, it can become very, very hectic. I know that. And who did mention that's upon your weekend. So let's dive into weekends here.
Q: I really want to know, as a technologist, how do you unwind? What are your hobbies? You did mention your farming part. But my listeners would definitely like to know more
Fantastic. Now, techie at the heart during the weekdays, you are almost in your adulthood, if I may say, 18th year of working in Microsoft. And I can tell you the you've seen, you know, early coding days to cloud to now the transformative Gen AI, it can become very, very hectic. I know that. And who did mention that's upon your weekend. So let's dive into weekends here.
Q: I really want to know, as a technologist, how do you unwind? What are your hobbies? You did mention your farming part. But my listeners would definitely like to know more
Speaker – Sandeep - 04:18
Sure. No, I'm, I'm an avid runner. Oh, so I do two half marathons a year. I used to do full marathons in the past, but right now, look at the schedule. Preparation is not required for full marathon, but I do two halves a year. But every weekend, Saturday morning in Bangalore, Lal Bagh is a botanical garden, I do 12 kilometers. So every weekend, Saturday morning, I don't miss it. So that's one. Second. Okay, I spend good time to catch it with lot of, I would say, podcasts, videos, which doesn't let me do it. Do the weekdays. I catch on the weekend. So my hobby is largely running, bit of fitness. Catch up with some stuff which I couldn't catch for the weekdays, family, your time on a Sunday, completely. No. Laptop, no podcast, nothing on technology. Or Sunday, when I say farming VSI, we drive as a family, and we spend some time and come back attend, you know, alternate we do it, but Sunday is 100% family, and no laptop, no technology.
Sure. No, I'm, I'm an avid runner. Oh, so I do two half marathons a year. I used to do full marathons in the past, but right now, look at the schedule. Preparation is not required for full marathon, but I do two halves a year. But every weekend, Saturday morning in Bangalore, Lal Bagh is a botanical garden, I do 12 kilometers. So every weekend, Saturday morning, I don't miss it. So that's one. Second. Okay, I spend good time to catch it with lot of, I would say, podcasts, videos, which doesn't let me do it. Do the weekdays. I catch on the weekend. So my hobby is largely running, bit of fitness. Catch up with some stuff which I couldn't catch for the weekdays, family, your time on a Sunday, completely. No. Laptop, no podcast, nothing on technology. Or Sunday, when I say farming VSI, we drive as a family, and we spend some time and come back attend, you know, alternate we do it, but Sunday is 100% family, and no laptop, no technology.
Speaker – Satinder - 05:14
Beautiful. You mentioned the podcast. I'll definitely put in a plug here, and you put Tech Lyceum we are available on Spotify and other podcast places that you go to. So, Sandeep also brings to the next interesting point. There are very few technologies like you. All of you, all of us, are in the technology world. I do wanting to ask this to someone like you.
Q: Is that, what are the brains like? Do you bring technology here? So I mean, is Arya brains also in series, and the ones in this matrix like stuff, or are they around technology?
Beautiful. You mentioned the podcast. I'll definitely put in a plug here, and you put Tech Lyceum we are available on Spotify and other podcast places that you go to. So, Sandeep also brings to the next interesting point. There are very few technologies like you. All of you, all of us, are in the technology world. I do wanting to ask this to someone like you.
Q: Is that, what are the brains like? Do you bring technology here? So I mean, is Arya brains also in series, and the ones in this matrix like stuff, or are they around technology?
Speaker – Sandeep - 05:43
I'll tell you what I believe technology has a preferred impact on society in general. I always look at, how can tech solve healthcare? Right? As an example, I'm very passionate about healthcare as a domain. In fact, I'll give you a simple example. As Microsoft, we work with this oncology in a hospital called HCG in Bangalore. And look, this happened just in the midst of pandemic. We had a surgeon in Mysore city doing a surgeon on oncology case in the operation theater wearing HoloLens, being assisted by a senior surgeon from Bangalore. Wow. Okay, so this is real, trust me, the first line way to cut on the neck of the patient was drawn on iPad in Bangalore, on doctors room. The same line appeared for the junior surgeon in Mysore on the patient's body. So I'm out of basically holographic, special computing. Now, I was in the OT, right, first of all, KD and OT, but it was the moment I felt, man, you always say technology has a proper impact to psych in humans exactly. I could witness it exactly, because Junior surgeons have no experience and expertise. Senior surgeons can't be in tier two all the time, right? They're in major cities, right? So my drive with technology see viral impact and healthcare is one area where I'm passionately follow and see how the future is panning out for healthcare.
I'll tell you what I believe technology has a preferred impact on society in general. I always look at, how can tech solve healthcare? Right? As an example, I'm very passionate about healthcare as a domain. In fact, I'll give you a simple example. As Microsoft, we work with this oncology in a hospital called HCG in Bangalore. And look, this happened just in the midst of pandemic. We had a surgeon in Mysore city doing a surgeon on oncology case in the operation theater wearing HoloLens, being assisted by a senior surgeon from Bangalore. Wow. Okay, so this is real, trust me, the first line way to cut on the neck of the patient was drawn on iPad in Bangalore, on doctors room. The same line appeared for the junior surgeon in Mysore on the patient's body. So I'm out of basically holographic, special computing. Now, I was in the OT, right, first of all, KD and OT, but it was the moment I felt, man, you always say technology has a proper impact to psych in humans exactly. I could witness it exactly, because Junior surgeons have no experience and expertise. Senior surgeons can't be in tier two all the time, right? They're in major cities, right? So my drive with technology see viral impact and healthcare is one area where I'm passionately follow and see how the future is panning out for healthcare.
Speaker – Satinder - 07:04
Brilliant. I mean, I think must be very profound to see that superpower you use. Actually, absolutely, technology gives us the amazing support.
Brilliant. I mean, I think must be very profound to see that superpower you use. Actually, absolutely, technology gives us the amazing support.
Speaker – Sandeep - 07:10
Yeah, Infact, I called my boss that day. Irina is right. Oh. MD, in Microsoft India said, Irina, you know what? For the first time in my life, I'm seeing technology making difference to human lives. Never experienced it, but that was the above moment.
Yeah, Infact, I called my boss that day. Irina is right. Oh. MD, in Microsoft India said, Irina, you know what? For the first time in my life, I'm seeing technology making difference to human lives. Never experienced it, but that was the above moment.
Speaker – Satinder - 07:23
Fantastic. No, no, it's so profound. And we've been talking about, I mean, when we started with that, Gen AI day, earlier today. So stay, continue on to that. I mean, Q: You mentioned about how technology has the super power. So if you were to explain, and again, I'm taking it in a lighter vein, here is that, if you were to explain the generative AI, the benefits of it and what it is to say a grand mom.
Fantastic. No, no, it's so profound. And we've been talking about, I mean, when we started with that, Gen AI day, earlier today. So stay, continue on to that. I mean, Q: You mentioned about how technology has the super power. So if you were to explain, and again, I'm taking it in a lighter vein, here is that, if you were to explain the generative AI, the benefits of it and what it is to say a grand mom.
Speaker – Sandeep - 07:47
Right, See, let me give a shot. See, look, my mother is 75 years old, right? I can take her as a reference every time we use computers and play with phone She's a hardcore techie herself, looking at the way she uses but in the past, she was not but she always questioned, hey, what do guys do in the computer? What do you use for the phone for now? Honestly, there was no human computer interface at all. So today, this is real, by the way. Two weeks back, I actually put my phone with chat GPT, real time conversation mode. I said, Mom, ask any question, and she converged in local language. Kannada, with that, with my with my phone, for seven to eight minutes. So for me to explain to her, where is technology today, I say technology can speak to you. Technology can see you, understand you. So if you're looking at a you want to ask anything. And by the way, her point was, where is the face? Where is it? You know, point is, yes, you will have robots. Probably, you know, banning your premise, doing things, you know, given Birlasoft had this beautiful campus, imagine, you know, somebody is water plants as they dried during the near the midday robot. So now, simply put, yes, I actually did the experiment. My sure this is so the best way to, I would do it is make them speak to this mission with no barrier, language of choice, right? It's the way they want to talk. There is absolutely no barrier there. It's real. That's best way to probably demonstrate what technology is, how it relevant today.
Right, See, let me give a shot. See, look, my mother is 75 years old, right? I can take her as a reference every time we use computers and play with phone She's a hardcore techie herself, looking at the way she uses but in the past, she was not but she always questioned, hey, what do guys do in the computer? What do you use for the phone for now? Honestly, there was no human computer interface at all. So today, this is real, by the way. Two weeks back, I actually put my phone with chat GPT, real time conversation mode. I said, Mom, ask any question, and she converged in local language. Kannada, with that, with my with my phone, for seven to eight minutes. So for me to explain to her, where is technology today, I say technology can speak to you. Technology can see you, understand you. So if you're looking at a you want to ask anything. And by the way, her point was, where is the face? Where is it? You know, point is, yes, you will have robots. Probably, you know, banning your premise, doing things, you know, given Birlasoft had this beautiful campus, imagine, you know, somebody is water plants as they dried during the near the midday robot. So now, simply put, yes, I actually did the experiment. My sure this is so the best way to, I would do it is make them speak to this mission with no barrier, language of choice, right? It's the way they want to talk. There is absolutely no barrier there. It's real. That's best way to probably demonstrate what technology is, how it relevant today.
Speaker – Satinder - 09:19
Right, So self discovery is, this is the best mood. And I think good, good part of the technology is that you need to learn anything to be able to discover that part.
Right, So self discovery is, this is the best mood. And I think good, good part of the technology is that you need to learn anything to be able to discover that part.
Speaker – Sandeep - 09:24
Absolutely see this innovation. Can see, hear and speak right now, how we explain that to know exactly citizens. So the best ways, best is to show them.
Absolutely see this innovation. Can see, hear and speak right now, how we explain that to know exactly citizens. So the best ways, best is to show them.
Speaker – Satinder - 09:33
Fantastic. So still staying on, on Gen AI. Sandeep,
Q: How do you envision Gen AI changing our daily lives, but not immediately, next five to ten years. So we've just come out of the POC mode that we are talking about. It's getting into mainstream. So you and Microsoft and your colleagues, where do you think and see this from five to ten years from now?
Fantastic. So still staying on, on Gen AI. Sandeep,
Q: How do you envision Gen AI changing our daily lives, but not immediately, next five to ten years. So we've just come out of the POC mode that we are talking about. It's getting into mainstream. So you and Microsoft and your colleagues, where do you think and see this from five to ten years from now?
Speaker – Sandeep - 09:53
Yeah, I think we can probably say two years, right? Let's take two years as a pan today we moved from. Say AI being an assistant with no autonomy to AI being an estimated autonomy. That means, imagine a simple example, right? You're boarding a flight to Mumbai, and you are off your phone for 90 minutes. Now, is there a way you can tell your AI buddies? Hey, you know what? I'm boarding a flight for the next 90 but I'm not there. I want to do these two tasks for me by the time I land in Mumbai. Can you tell me whether it's done or not? Right? That is practically, technically implementable today, but two is on the line, practically happening so mainstream. That means I need a PPT on a proposal, and I want you to basically order this on a gift for my son's birthday next week. So I land in Mumbai, and my agent is Sandeep. You know what? First one I could have your people ready? Second one, by the way, I know the son likes football. Do you want me to order a football jersey, or you want a cake in the shape of a football? You tell me. So here in the loop, that means I'm given autonomy, but it's conversational, but it always seeks my input. So yes, I was not there for two hours. It could do so much of working man. That means I think I would probably save time you seem to do something better, or something meaningful, something purpose lead. So AI is only going to make a life lot more purposeful going forward.
Yeah, I think we can probably say two years, right? Let's take two years as a pan today we moved from. Say AI being an assistant with no autonomy to AI being an estimated autonomy. That means, imagine a simple example, right? You're boarding a flight to Mumbai, and you are off your phone for 90 minutes. Now, is there a way you can tell your AI buddies? Hey, you know what? I'm boarding a flight for the next 90 but I'm not there. I want to do these two tasks for me by the time I land in Mumbai. Can you tell me whether it's done or not? Right? That is practically, technically implementable today, but two is on the line, practically happening so mainstream. That means I need a PPT on a proposal, and I want you to basically order this on a gift for my son's birthday next week. So I land in Mumbai, and my agent is Sandeep. You know what? First one I could have your people ready? Second one, by the way, I know the son likes football. Do you want me to order a football jersey, or you want a cake in the shape of a football? You tell me. So here in the loop, that means I'm given autonomy, but it's conversational, but it always seeks my input. So yes, I was not there for two hours. It could do so much of working man. That means I think I would probably save time you seem to do something better, or something meaningful, something purpose lead. So AI is only going to make a life lot more purposeful going forward.
Speaker – Satinder - 11:16
Fantastic. Yeah, this is a very, very relatable scenario. But again, we've been talking a lot on AI.
Q: Do you think there are other technologies that will become either equally powerful or will accelerate AI?
Fantastic. Yeah, this is a very, very relatable scenario. But again, we've been talking a lot on AI.
Q: Do you think there are other technologies that will become either equally powerful or will accelerate AI?
Speaker – Sandeep - 11:29
You know what this is? You might you might think it's crazy, but I spoke about agents, right? Agents are nothing but human proxies. Innovation, which probably we saw in earlier, pre generative AI noise was Metaverse, And digital twins, Now recently, Reid Hoffman, you know, founder of LinkedIn, yeah, created his digital twin equivalent to end, that's the point, and which was basically exposed to last everything about Reid Hoffman in the internet, with hundreds of books, he's written hundreds of podcasts. He has been part of everything was fed into the model. So the model is Reid Hoffman aware, so it was put out on outside world. People could interact and interview that particular digital twin. So Reid Hoffman was probably sleeping that night, but his digital equivalent, digital twin, was answering an interview. So my view is future is where the digital twin as a persona we will take shape, because Metaverse happened without AI maturity which are immature Absolutely. Now I would not say metaverse. I would say digital twin as a as a design thinking will be lot more matured with generative AI complementing it, right? That's something which I would probably see. Look, I'm giving him persona, but let's say factories, right? Large warehouses ,can you manage despite being wherever you are on operations today, we're seeing examples of automobile factories being controlled, orchestrated by few people in a controlled room. The entire thing is light, short operations, but you control them from control. So digital twin is what will probably become mainstream thanks to innovation.
You know what this is? You might you might think it's crazy, but I spoke about agents, right? Agents are nothing but human proxies. Innovation, which probably we saw in earlier, pre generative AI noise was Metaverse, And digital twins, Now recently, Reid Hoffman, you know, founder of LinkedIn, yeah, created his digital twin equivalent to end, that's the point, and which was basically exposed to last everything about Reid Hoffman in the internet, with hundreds of books, he's written hundreds of podcasts. He has been part of everything was fed into the model. So the model is Reid Hoffman aware, so it was put out on outside world. People could interact and interview that particular digital twin. So Reid Hoffman was probably sleeping that night, but his digital equivalent, digital twin, was answering an interview. So my view is future is where the digital twin as a persona we will take shape, because Metaverse happened without AI maturity which are immature Absolutely. Now I would not say metaverse. I would say digital twin as a as a design thinking will be lot more matured with generative AI complementing it, right? That's something which I would probably see. Look, I'm giving him persona, but let's say factories, right? Large warehouses ,can you manage despite being wherever you are on operations today, we're seeing examples of automobile factories being controlled, orchestrated by few people in a controlled room. The entire thing is light, short operations, but you control them from control. So digital twin is what will probably become mainstream thanks to innovation.
Speaker – Satinder - 13:09
Fantastic. That's absolutely feasible. Rewind. Just before we were discussing you talking about COVID or pre COVID, right? If we were having this conversation back in 2021, or sky key earlier Gen AI would have been more of an unseen technology. It was there, but it was not mainstream, right?
Q: What technology you think is currently unseen would become mainstream again. I would want to know four to five years, but take your time span, but whatever was unseen would become seen in future. Where do you see that?
Fantastic. That's absolutely feasible. Rewind. Just before we were discussing you talking about COVID or pre COVID, right? If we were having this conversation back in 2021, or sky key earlier Gen AI would have been more of an unseen technology. It was there, but it was not mainstream, right?
Q: What technology you think is currently unseen would become mainstream again. I would want to know four to five years, but take your time span, but whatever was unseen would become seen in future. Where do you see that?
Speaker – Sandeep - 13:40
Yeah, I tell you what I mean, honestly, something not visible to visible itself is AI, in my view, a was not visible in 2021 tour, exactly. But I'll go back to I'm very passionate about Metaverse, because I spend good time understand the relevance, applicability, the example I gave you healthcare earlier. In fact, a real experiment was two doctors deciding on, how do they approach surgery in the metaverse before they went to the OT right. It's real doctors, Vishal Rao and Dr Shiv Kumar, were in the metaverse. It is head and neck oncology. By the way, the head and neck structure was in the metaverse. They could buy they were in two different buildings in Bangalore. They could enter the metaverse. The same hologram was visible on the table, right? Fit is stable. They went around and they planned the surgery in the metaverse. And half is decerting way to do incision. Then the OT thing happened. So Metaverse had taken a back seat for two reasons. AI was not ready. Second, the form factor, I would say, innovation, It cannot be head mounted glass, exactly right, right? Because in the OT they already have something they wear for magnifier glasses. If you put one more thing on their head, it's largely going to be inconvenience for them. So now, till this head mounted device becomes available, glass, I think Metaverse, will not be seen. So now, in next three, four years, I would say the form factor innovation and AI coming together would work visible going forward.
Yeah, I tell you what I mean, honestly, something not visible to visible itself is AI, in my view, a was not visible in 2021 tour, exactly. But I'll go back to I'm very passionate about Metaverse, because I spend good time understand the relevance, applicability, the example I gave you healthcare earlier. In fact, a real experiment was two doctors deciding on, how do they approach surgery in the metaverse before they went to the OT right. It's real doctors, Vishal Rao and Dr Shiv Kumar, were in the metaverse. It is head and neck oncology. By the way, the head and neck structure was in the metaverse. They could buy they were in two different buildings in Bangalore. They could enter the metaverse. The same hologram was visible on the table, right? Fit is stable. They went around and they planned the surgery in the metaverse. And half is decerting way to do incision. Then the OT thing happened. So Metaverse had taken a back seat for two reasons. AI was not ready. Second, the form factor, I would say, innovation, It cannot be head mounted glass, exactly right, right? Because in the OT they already have something they wear for magnifier glasses. If you put one more thing on their head, it's largely going to be inconvenience for them. So now, till this head mounted device becomes available, glass, I think Metaverse, will not be seen. So now, in next three, four years, I would say the form factor innovation and AI coming together would work visible going forward.
Speaker – Satinder - 15:03
Yeah, and I think AI will only help accelerate to find more more solutions, But what I hear you saying is the collapsing of physical and digital, probably the fusel of that is something which is more unsealed as of today. The work is happening in the background, but would it become more more and more visual. Fantastic. Now coming back to slightly more traditional question,
Q: Which industries and use cases currently you are seeing reaping the most significant benefits of Gen AI ?
Yeah, and I think AI will only help accelerate to find more more solutions, But what I hear you saying is the collapsing of physical and digital, probably the fusel of that is something which is more unsealed as of today. The work is happening in the background, but would it become more more and more visual. Fantastic. Now coming back to slightly more traditional question,
Q: Which industries and use cases currently you are seeing reaping the most significant benefits of Gen AI ?
Speaker – Sandeep - 15:32
Okay, I think if you look at let's take BFSI, manufacturing, retail, healthcare, education and public sector. These are the six verticals, FSI, industry is far ahead in terms of having number of use cases being tried out. Whenever your production be the regulatory compliance, you can go to production. So use case been lined up. FSI, hands down, they lead the pack. But if there is an industry leading in terms of use cases, we put the Production A, B to C environment as retail, retail for sure, and manufacturing shop floor, right? So retail, manufacturing industries are definitely, you know, cruising right now, FSI cruising, internal number use cases. But the impact, in my view, he has largely felt for education sector and healthcare. Healthcare, of course, takes time. In fact, I was talking to, I was basically in one of the discussions the CEO of a healthcare company in India. And we were talking about generative, AI, impact on healthcare. And I showed an example where you could ask a question on our medical journal. Now, when I showed that one of the doctor oncologist again, incidentally, he interrupted Intel Core. I said, Sandeep, this is music to my ears because I get four journals every week my way, because I have no time to understand what's in the journal. Right now, if you're saying, I can ask any question, journals, journals, I get you saved in my time, exactly right? So I think healthcare impact. But of course, healthcare and FSI will take time, because regulatory compliancy. But if you ask me if you are to pick one industry which I feel lost, impacted in a positive fashion, that's EdTech, See, look, imagine each of us have a chat to be when you were growing up. Oh, how tough. See, I could not understand many concepts went over my head. Had no guts to ask. True. Now I can ask my ChatGPT, hey buddy saying, You know what? Hey, Copilot, explain this to me.
Okay, I think if you look at let's take BFSI, manufacturing, retail, healthcare, education and public sector. These are the six verticals, FSI, industry is far ahead in terms of having number of use cases being tried out. Whenever your production be the regulatory compliance, you can go to production. So use case been lined up. FSI, hands down, they lead the pack. But if there is an industry leading in terms of use cases, we put the Production A, B to C environment as retail, retail for sure, and manufacturing shop floor, right? So retail, manufacturing industries are definitely, you know, cruising right now, FSI cruising, internal number use cases. But the impact, in my view, he has largely felt for education sector and healthcare. Healthcare, of course, takes time. In fact, I was talking to, I was basically in one of the discussions the CEO of a healthcare company in India. And we were talking about generative, AI, impact on healthcare. And I showed an example where you could ask a question on our medical journal. Now, when I showed that one of the doctor oncologist again, incidentally, he interrupted Intel Core. I said, Sandeep, this is music to my ears because I get four journals every week my way, because I have no time to understand what's in the journal. Right now, if you're saying, I can ask any question, journals, journals, I get you saved in my time, exactly right? So I think healthcare impact. But of course, healthcare and FSI will take time, because regulatory compliancy. But if you ask me if you are to pick one industry which I feel lost, impacted in a positive fashion, that's EdTech, See, look, imagine each of us have a chat to be when you were growing up. Oh, how tough. See, I could not understand many concepts went over my head. Had no guts to ask. True. Now I can ask my ChatGPT, hey buddy saying, You know what? Hey, Copilot, explain this to me.
Speaker – Satinder - 17:23
Yeah, and repeatedly, once more and another time in another way.
Yeah, and repeatedly, once more and another time in another way.
Speaker – Sandeep - 17:26
You know at any time of the day, 24 by 7 available, I could have a lot more, you know, I would say meaningful for the answer, this planet. I didn't know more.
You know at any time of the day, 24 by 7 available, I could have a lot more, you know, I would say meaningful for the answer, this planet. I didn't know more.
Speaker – Satinder - 17:34
You mentioned something about the regulatory parts in certain industries, right ?
Q: So with the increasing use of AI, you know, how is Microsoft ensuring user privacy and data security.
You mentioned something about the regulatory parts in certain industries, right ?
Q: So with the increasing use of AI, you know, how is Microsoft ensuring user privacy and data security.
Speaker – Sandeep – 17:44
Absolutely? See, end of the day for Microsoft, I think AI safety, AI security is number one. So even before generative AI took shape, Microsoft has been in the forefront of what we call as responsible. AI, ethical AI. Those principles were the foundation of how we were innovating as a company in the past. Now with generative AI taking off, I think we're infusing all the responsible design principles, safety, security, privacy as the foundation, building blocks by design into all blocks we're building. You can use a Copilot and rest assured that your data is your data ,model or Copilot has no access data. It has access to it doesn't consume it. We are not training on your data and your privacy security of utmost importance. So, anything that is not meant for your consumption, the Copilot has no access to it, okay? So, by design, by approach, Microsoft has infused these principles as a foundation, building block for every product.
Absolutely? See, end of the day for Microsoft, I think AI safety, AI security is number one. So even before generative AI took shape, Microsoft has been in the forefront of what we call as responsible. AI, ethical AI. Those principles were the foundation of how we were innovating as a company in the past. Now with generative AI taking off, I think we're infusing all the responsible design principles, safety, security, privacy as the foundation, building blocks by design into all blocks we're building. You can use a Copilot and rest assured that your data is your data ,model or Copilot has no access data. It has access to it doesn't consume it. We are not training on your data and your privacy security of utmost importance. So, anything that is not meant for your consumption, the Copilot has no access to it, okay? So, by design, by approach, Microsoft has infused these principles as a foundation, building block for every product.
Speaker – Satinder – 18:38
What that is, I think that's, that's fantastic, and I think that's a very responsible way of bringing in a disruptive technology into the hands of users
Q:Back on the stage, Sandeep, I heard you talk about Agentic AI would really love your views for our listeners to share more.
What that is, I think that's, that's fantastic, and I think that's a very responsible way of bringing in a disruptive technology into the hands of users
Q:Back on the stage, Sandeep, I heard you talk about Agentic AI would really love your views for our listeners to share more.
Speaker – Sandeep – 18:56
Yeah. So look, it's all again, yeah. So let's, let's understand cube, Copilot. Copilot as a term, is omnipresent right now, is become verb, adjective, whatever you call it now, copilot is someone who is perceived to be your AI assistant, AI assistant who converses with you a synchronous fashion, and you trigger the conversation. That means co pilot has no autonomy. It has no role to play unless you trigger, that means it's triggered, human, triggered conversation. Now agents in its true sense, right? I'll give you a simple example. The best way to send copilot is co pilot assistant. Imagine you're on a film set. You ask your assistant, hey, you know what can you I'm going to go from here to there. It's sunny. Can hold umbrella, right? He or she will do it, right? You say, Hey, I get me give coffee here. She will do it. That's assistance co pilot. You also agents in movie industry who are saying, hey, Agent, you know what? I want, a Bollywood role can explore. Oh, okay. Agents will do exploratory for on your behalf, right? They'll have skills to explore. You're giving autonomy to them to explore. Give your opportunity in Bollywood. Who. Holloway for that, right? So that's the best way to demonstrate assistant, which is a co pilot, and agents with autonomy. And you trigger the agent for sure, human trigger, but they go on their own because they capability to research reason. They plan things, they'll build connects, and they'll get the job done free. That's the best way to explain a corp agent in the context of a Bollywood.
Yeah. So look, it's all again, yeah. So let's, let's understand cube, Copilot. Copilot as a term, is omnipresent right now, is become verb, adjective, whatever you call it now, copilot is someone who is perceived to be your AI assistant, AI assistant who converses with you a synchronous fashion, and you trigger the conversation. That means co pilot has no autonomy. It has no role to play unless you trigger, that means it's triggered, human, triggered conversation. Now agents in its true sense, right? I'll give you a simple example. The best way to send copilot is co pilot assistant. Imagine you're on a film set. You ask your assistant, hey, you know what can you I'm going to go from here to there. It's sunny. Can hold umbrella, right? He or she will do it, right? You say, Hey, I get me give coffee here. She will do it. That's assistance co pilot. You also agents in movie industry who are saying, hey, Agent, you know what? I want, a Bollywood role can explore. Oh, okay. Agents will do exploratory for on your behalf, right? They'll have skills to explore. You're giving autonomy to them to explore. Give your opportunity in Bollywood. Who. Holloway for that, right? So that's the best way to demonstrate assistant, which is a co pilot, and agents with autonomy. And you trigger the agent for sure, human trigger, but they go on their own because they capability to research reason. They plan things, they'll build connects, and they'll get the job done free. That's the best way to explain a corp agent in the context of a Bollywood.
Speaker – Satinder – 20:22
Fantastic, all of us anywhere outside India also relate to Bollywood with time again, back in the room you saw it was full of lot of youngsters.
Q: I would really want to seek your advice for these young professionals who aspire to work in the field of AI & technology?
Fantastic, all of us anywhere outside India also relate to Bollywood with time again, back in the room you saw it was full of lot of youngsters.
Q: I would really want to seek your advice for these young professionals who aspire to work in the field of AI & technology?
Speaker – Sandeep – 20:41
You know what? There's one term which is probably hitting center stage, is staying relevant, because the base of innovation is unprecedented. None of us have seen this place of innovation ever in our in our ten year old industry, right? And the page is such that, if you don't know, it's almost giving heartbeat. So leader of the art is to basically embrace what's happening, right? For some people, it's uncomfortable, but no choice you to move forward and make AI as a way of life in everything doing in your professional, personal life. Because, trust me, in the era where mobile phones kind of mushroomed and laptops mushroomed, the term was BYOD, yes, right now this BYOAI. So whether they like it or not, let's take Birlasoft, for that matter. You've given, let's say X number of people being empowered with Copilots. Other people, trust me, they'll be using a chat GPT or anything that sort, for sure, right? That means everybody using it. So if people not using it, I think you know, you have to question, how will you stay relevant in the foreseeable future. So staying relevant becomes a mantra, embracing AI becomes essential. That's the only way to hang on to what's happening right now.
You know what? There's one term which is probably hitting center stage, is staying relevant, because the base of innovation is unprecedented. None of us have seen this place of innovation ever in our in our ten year old industry, right? And the page is such that, if you don't know, it's almost giving heartbeat. So leader of the art is to basically embrace what's happening, right? For some people, it's uncomfortable, but no choice you to move forward and make AI as a way of life in everything doing in your professional, personal life. Because, trust me, in the era where mobile phones kind of mushroomed and laptops mushroomed, the term was BYOD, yes, right now this BYOAI. So whether they like it or not, let's take Birlasoft, for that matter. You've given, let's say X number of people being empowered with Copilots. Other people, trust me, they'll be using a chat GPT or anything that sort, for sure, right? That means everybody using it. So if people not using it, I think you know, you have to question, how will you stay relevant in the foreseeable future. So staying relevant becomes a mantra, embracing AI becomes essential. That's the only way to hang on to what's happening right now.
Speaker – Satinder – 21:48
Fantastic. So mantra and essential is told, I think we've had a fantastic conversation, starting from your hobbies to dreams to more serious stuff, profound experiences that you've had, and what you see, Sandeep, it has been an enlightening conversation for me personally, and I'm sure our listeners would find it to be fantastic. Thanks for being here.
Fantastic. So mantra and essential is told, I think we've had a fantastic conversation, starting from your hobbies to dreams to more serious stuff, profound experiences that you've had, and what you see, Sandeep, it has been an enlightening conversation for me personally, and I'm sure our listeners would find it to be fantastic. Thanks for being here.
Speaker – Sandeep – 22:08
No love the conversations, and glad I could add value to the podcast.
No love the conversations, and glad I could add value to the podcast.
Speaker – Satinder - 22:13
Thank you. It was great having you . So listeners keep listening to Tech Lyceum, that's your Birlasoft podcast, all things business and technology, meet here, and we keep coming to you with interesting content. Thank you.
Thank you. It was great having you . So listeners keep listening to Tech Lyceum, that's your Birlasoft podcast, all things business and technology, meet here, and we keep coming to you with interesting content. Thank you.
Speaker – Neerja - 22:27
That was such a good conversation to sit back and listen in on. Thank you Sandeep and thank you Satinder for leading this conversation. I hope all of you listening in took something away from this. I know I'm going to be thinking about it until next time, keep tuning in for more interesting discussions like these. For now, it's me, Neerja, signing off, bye, bye.
That was such a good conversation to sit back and listen in on. Thank you Sandeep and thank you Satinder for leading this conversation. I hope all of you listening in took something away from this. I know I'm going to be thinking about it until next time, keep tuning in for more interesting discussions like these. For now, it's me, Neerja, signing off, bye, bye.
You were listening to Tech Lyceum, a podcast from Birlasoft.
