Digital Transformation Overview & Opportunities

Birlasoft , SAP and O.C. Tanner participated in workshops to review their current environment, identify new technologies and build a roadmap for the project. The discovery process included the following tasks:

There was a lot to do, so O.C. Tanner decided to capture low hanging fruit and closely examine the risky assumptions. They wanted to know if Hybris, CPQ, and ERP; with varying configurations in production order management could really do what they needed it to do with their made-toorder products. If the proposed solution was successful they could replace their custom code and move their resources onto projects that differentiate O.C. Tanner in the marketplace. There was another risky assumption around whether the proposed pricing solution was as robust as they perceived their custom solution to be. The third risky assumption was could SAP work for them out-of-the-box. Over the years they had heavily customized SAP and wanted to see if they could avoid this in the future. The POC proved that they could accomplish 98% of their goals without customizations.

The company was gratified to find that most of what they wanted to was possible with pure configuration instead of customization. They considered this to be a huge boost in agility because configuration takes minutes, hours and sometimes days whereas customization takes weeks, months and in some cases, years.

Instead of trying to boil the ocean and implement the entire system at once, O.C. Tanner chose to take a more agile and iterative approach to their project. They identified their simplest customer and put them onto the system and into production first. They refer to this as a “thin slice” approach. By using thin slice, they were able to get their customers on the system and their products to market much faster than if they had taken the big bang route.

The value realization for O.C. Tanner goes from multiple years to a single year, moving to a goal of six months, and finally meeting their ultimate goal of delivering value to their customers daily.

Delivering a dynamic and relevant customer experience requires the integration of many systems, and often brut force from IT and Business. hybris Customer Experience is designed to enable retailers, resellers, and manufacturers to provide contextual experiences to their customers with an integrated, intelligent and automated content management solution.

Birlasoft Solutions Delivered

Good data quality supports growth objectives, reduces data management costs associated with data remediation and reduces operational inefficiencies. NOV realized these benefits and many more when they teamed up with Birlasoft for their data discovery project.

Following the webinar, Birlasoft experts and Ethan Kennelly from O.C. Tanner answered several questions from the attendees.